1. How can I make reservation online?

2. How long will it take to get a hotel's confirmation?

3. What if the hotel I requested is not available?

4. What is the method of payment?

5. Are the prepayment rates cheaper than the rates of paying at site?

6. When will I be charged?

7. What credit cards accepted?

8. Is the credit card information secure with Tourasia Hotels Network online?

9. Is there any fee using your services?

10. What is the cancellation policy for hotel reservations?

11. What is the latest time to make reservation?

12. What time can I check-in & check-out?

13.Glossary of room types

14. Are your hotel rates per room or per person?

15. What about child rate ?

16. If you have questions or comments

1. How can I make reservation online?
Hong Kong Hotels.com provides you and easy-to-use but high standard secure reservation system.

• You can make your reservation by select "To Book a Room" button on your selected hotel's page.
• Upon confirmation, we will send you the booking details and a hotel check-in voucher via e-mail. This voucher can then be presented upon check-in at the hotel.

2. How long will it take to get a hotel's confirmation?

• If the space is available, the booking can be confirmed within 24 hours.
• If no more allotment is available at that moment, we will make the request to the hotel. In this case, it might take 1 or 2 working days (depends on the hotel's reservations clearing process) to get the confirmation.

3. What if the hotel I requested is not available?

• You will be notified via e-mail if your requested hotel is not available. And our travel experts will try to find hotels of comparable standards, prices and in the same area (if available) for your considerations.

Note: Please fill in alternative hotels in the reservation form when making reservation to let us know your    preferences in case of your requested hotel is not available.

• To avoid disappointment, especially over high season periods, very early booking is strongly advised.

4. What is the method of payment?
All bookings in our system are on prepayment basis. For your convenience, Hong Kong Hotels.com offers you credit card payment directly from our standard secure web site.

5.Are the prepayment rates cheaper than the rates of paying at site?
These wholesale prepayment rates are normally much cheaper than the rates of paying directly to the hotels upon check-in or check-out. You can make big savings on our great-deal room rates.

6. When will I be charged?
You will not be charged at the time of making reservation, but we will debit full amount (according to your booking) to your credit card  prior to your check-in date.

7. What credit cards accepted?
We accept payment by VISA, Master Card and AE Card.

8. Is the credit card information secure with Hong Kong Hotels.com?

All of the credit card details and your personal information are protected and secured by the standard secure socket layer (SSL) encryption.

9. Is there any fee using Hong Kong Hotels.com service?
There is no charge to use Hong Kong Hotels.com inquiry and hotel reservation services.

10. What is the cancellation policy for hotel reservation 
If you decide to cancel your booking we must be notified of the decision via e-mail: info@karnakt.com, please remember to quote booking reference number. Some of charges will be payable depending on when the notification of cancellation is received.

11. What is the latest time to make reservation?

Normally, we accept bookings that are made at least 5 working days before the check-in date. Late bookings are upon request and subject to availability.

12. What time can I check-in & check-out?

• Check-in time : from   12.00 p.m. (noon)
• Check-out time : before 12.00 p.m. (noon)

NOTE : For early check-in and/or late check-in (after 6.00 p.m.) , Or late check-out is possible upon request and subject to availability.

13.Glossary of room types?

• A "single room" : has one single bed, and thus accommodate one person.
• A "double room": has one large bed, big enough for acouple lOr a "twin room" : has two single beds for two people who don't want to share a bed.
• A "triple room": accommodate three people. A triple room is composed of either a large bed and one single, or three single beds
• A "quadruple room": accommodate four people. A quadruple room can have either two large beds, or one large bed with two single beds.

NOTE : Extra bed for child : in all casses these are only suitable for children aged 12 and under.

• A "studio" is one room living-cum-sleeping accommodation, usually with divan/sofa beds, basic kitchen facilities (usually two cooking rings and a fridge) and a shower room.
• An "apartment" : is a self-contained flat with one or more bedrooms with twin/double beds, basic kitchen facilities (usually two cooking rings and a fridge) and a shower room.

14.Are your hotel rates per room or per person?

All of our listed rates are per room, not per person.

15.What about child rate?

• There is normally no charge for a child under 12 years old sharing a room with parents but charged for breakfast. (if not state otherwise)

• If a price for a twin plus child shown in the tariff as N/A as the triple price will apply. Otherwise twin plus child prices are for a room with two adults and one child aged between 2 and 12 years (unless a different range is specified).

• Cots are only suitable for children under 2 years.

NOTE : Child reductions will not be available if the child arrange is not specified at the time of booking.

16.If you have questions or comments
Do not hesitate to contact us at: info@karnakt.com we will answer you personally as soon as possible.

Thank you very much for your visit.

Assuring you of our best attention at all times.