| Frequently Asked Questions
How can I make reservation online?
2. How long will it take to get
a hotel's confirmation?
3. What if the hotel
I requested is not available?
4. What is the method of payment?
5. Are the prepayment rates cheaper
than the rates of paying at site?
6. When will I be charged?
7. What credit cards accepted?
8. Is the credit card information
secure with Tourasia Hotels Network online?
9. Is there any fee using your
10. What is the cancellation
policy for hotel reservations?
11. What is the latest time to
12. What time can I check-in
13.Glossary of room types
14. Are your hotel rates per
room or per person?
15. What about child rate ?
16. If you have questions or
How can I make reservation online?
Hong Kong Hotels.com provides
you and easy-to-use but high standard
secure reservation system.
- You can make your reservation
by select "To Book a Room" button
on your selected hotel's page.
- Upon confirmation, we
will send you the booking details
and a hotel check-in voucher
via e-mail. This voucher can then
be presented upon check-in at the hotel.
How long will it take to get a hotel's
- If the space is available,
the booking can be confirmed within
- If no more allotment
is available at that moment, we will
make the request to the hotel. In this
case, it might take 1 or 2 working days
(depends on the hotel's reservations
clearing process) to get the confirmation.
What if the hotel I requested is not available?
- You will be notified
via e-mail if your requested hotel is
not available. And our travel experts
will try to find hotels of comparable
standards, prices and in the same area
(if available) for your considerations.
Note: Please fill
in alternative hotels in the reservation
form when making reservation to let us
know your preferences in
case of your requested hotel is not available.
- To avoid disappointment,
especially over high season periods,
very early booking is strongly advised.
What is the method of payment?
All bookings in
our system are on prepayment basis. For
your convenience, Hong Kong Hotels.com offers
you credit card payment directly from
our standard secure web site.
the prepayment rates cheaper than the
rates of paying at site?
wholesale prepayment rates are normally
much cheaper than the rates of paying
directly to the hotels upon check-in or
check-out. You can make big savings
on our great-deal room rates.
When will I be charged?
You will not be
charged at the time of making reservation,
but we will debit full amount (according
to your booking) to your credit card
prior to your check-in date.
What credit cards accepted?
We accept payment
by VISA, Master Card and AE
Is the credit card information secure
with Hong Kong Hotels.com?
All of the
credit card details and your personal
information are protected and secured
by the standard secure socket layer (SSL)
Is there any fee using Hong Kong Hotels.com service?
There is no charge
to use Hong Kong Hotels.com inquiry and hotel
What is the cancellation policy for hotel
If you decide to
cancel your booking we must be notified
of the decision via e-mail: firstname.lastname@example.org, please remember
to quote booking reference number. Some
of charges will be payable depending on
when the notification of cancellation
What is the latest time to make reservation?
Normally, we accept
bookings that are made at least 5 working
days before the check-in date. Late bookings
are upon request and subject to availability.
What time can I check-in & check-out?
- Check-in time : from
12.00 p.m. (noon)
- Check-out time :
before 12.00 p.m. (noon)
NOTE : For early
check-in and/or late check-in (after 6.00
p.m.) , Or late check-out is possible
upon request and subject to availability.
13.Glossary of room types?
- A "single room"
: has one single bed, and thus accommodate
- A "double room":
has one large bed, big enough for acouple
lOr a "twin room" : has two single
beds for two people who don't want to
share a bed.
- A "triple room":
accommodate three people. A triple room
is composed of either a large bed and
one single, or three single beds
- A "quadruple
room": accommodate four people.
A quadruple room can have either two
large beds, or one large bed with two
NOTE : Extra
bed for child : in all casses these are
only suitable for children aged 12 and under.
- A "studio"
is one room living-cum-sleeping accommodation,
usually with divan/sofa beds, basic
kitchen facilities (usually two cooking
rings and a fridge) and a shower room.
- An "apartment"
: is a self-contained flat with one
or more bedrooms with twin/double beds,
basic kitchen facilities (usually two
cooking rings and a fridge) and a shower
your hotel rates per room or per person?
All of our listed
rates are per room, not per person.
15.What about child rate?
- There is normally no
charge for a child under 12 years old
sharing a room with parents but charged
for breakfast. (if not state otherwise)
- If a price for a twin
plus child shown in the tariff as N/A
as the triple price will apply. Otherwise
twin plus child prices are for a room
with two adults and one child aged between
2 and 12 years (unless a different range
- Cots are only suitable
for children under 2 years.
NOTE : Child reductions
will not be available if the child arrange
is not specified at the time of booking.
you have questions or comments
Do not hesitate
to contact us at: email@example.com we will answer
you personally as soon as possible.
Thank you very much for
you of our best attention at all times.
|Karnak Travel Service Co.
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